Intel funded Fitness Tracking Company Basis has announced a complete recall of the Peak Fitness tracker. The good news is they are providing full refunds to all consumers who have purchased the product.
This product recall shows the commitment of the manufacturer to the highest safety standards. This should lend confidence to fitness tracker users that wearable technology companies are putting their safety first. This is further evidenced by the FitBit recall of 2014 when users identified an issue with the rubber band back causing skin irritation.
With any new technology emerging at lightning speed there are going to be glitches, but we are pleased to report the proactive action taken by Basis by provide timely and relevant information to their customers.
So what happened? The Basis Peak Fitness tracker was launched 18 months ago and received a warm reception in the marketplace. One of the functionalities well reviewed at the time was that the Peak was one of the first accurate sleep monitoring and heart rate wearable fitness tracking device.
A small number of fitness tracker devices were found to overheat which may have caused some blisters or burns.
In June, the company did their best to provide software updates to address the issue. Unfortunately, Peak was unable to so without compromising the fully engaged fitness tracker experience they wanted to deliver to the user.
The issue only affects 0.2% of smartwatches so if you are happy with your Peak Fitness Tracker, why not keep it?
Basis Peak is doing a voluntary recall but for safety reasons strongly stresses it is important that the fitness tracker no longer be used. Peak will no longer support any future software updates with access to data turned off at the end of this year.
If you own a Basis Peak Fitness Tracker and would like information on how to return your device for a refund, we are providing the link direct to Basis for all the important information you need to know: http://www.mybasis.com/safety/ They also provide on the link how to export your fitness tracker data so you don’t lose all the information from your hard earned workouts.
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